Privacy & Cookie Policy
Last Updated: June 6, 2025
DSID (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our websites (https://dsid.com, https://loop.dsid.com, and https://help.dsid.com), and through our hardware and software services (collectively, the “Services”).
Though we serve healthcare providers, we do not collect or store any personal healthcare information (PHI) and do not interact directly with patients.
1. Who This Policy Covers
This Privacy Policy applies to:
- Visitors to our websites and knowledge base
- Clients who use our digital signage platform
- Individuals submitting information through contact or inquiry forms
2. Information We Collect
A. Information You Provide Voluntarily
We may collect personal and business information when you:
- Fill out a form on our website
- Register for an account
- Contact us for support
- Subscribe to marketing or product updates
This information may include:
- Name
- Business/practice name
- Business type
- Email address
- Phone number
- Mailing address
- Account credentials
If you make a payment, your credit card information is collected and processed securely by Stripe, our third-party payment processor. We do not store full payment card data on our servers.
B. Information Collected Automatically
When you visit or use our Services, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Device identifiers
- Usage logs and clickstream data
This includes information collected via third-party analytics and support tools (see Section 7).
3. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our Services
- Create and manage your account
- Provide technical support
- Communicate with you regarding updates, offers, or relevant news
- Analyze website and platform usage for performance improvements
- Comply with applicable laws
We do not sell or rent your personal data.
4. How We Share Your Information
We may share your information with trusted third-party service providers who help us operate our business. These include:
- Hosting and infrastructure providers
- Analytics platforms
- Customer support tools
- Payment processors (e.g., Stripe)
We may also disclose your information if required by law or to protect our legal rights.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information, including:
- HTTPS encryption
- Access controls
- Secure data centers
Despite these measures, no transmission over the internet or method of storage is 100% secure.
6. Your Choices and Rights
You have the right to:
- Access, update, or delete your information
- Withdraw consent for marketing communications
- Request correction of inaccurate personal data
To exercise these rights, contact us at support@dsid.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, monitor performance, and personalize content. These may be set by us or third-party services. Examples of third-party tools we use include:
- Google Analytics – site usage insights
- Tawk.to – live chat and customer support
- YouTube / Vimeo – embedded video content
- Airtable – embedded forms or scripts
- Jotform - embedded forms
These services may introduce their own cookies or tracking technologies. You can manage or block cookies via your browser settings. We do not use cookies to collect personally identifiable information without your consent.
8. International Data Transfers
If you are located outside the United States (including Canada), please note that your personal information may be transferred to and processed in the United States. These data transfers are necessary for the provision of our Services.
9. Canadian Residents
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian users have the right to:
- Access their personal information
- Request corrections
- Withdraw consent for data use (subject to legal obligations)
By using our Services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy, including transfer to the United States.
10. Third-Party Links
Our websites may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The date at the top of this document indicates when the last change occurred. Your continued use of the Services after changes are posted indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you can email us at support@dsid.com, by phone at 800-407-9188, or mail us at the address:
DSID
1320 Upland Drive, PMB 7626
Houston, TX 77043
United States